Refund & Cancellation Policy

Clear, fair and easy to understand

Refund & Cancellation Policy

We understand that plans can change. This policy explains what happens if you need to cancel or rearrange a workshop, birthday party, event or shop order.

Please contact us as soon as possible if something changes. The more notice we receive, the more likely we are to be able to help with a transfer, alternative date or refund.

Read the policy Contact us

Important

Please contact us in writing

Cancellation, transfer and refund requests should be emailed to:

Email address funsciencestudios@gmail.com

Include your booking details Name, booking date and order or booking reference

Contact us promptly Notice is measured from when your email is received

At a glance

Key cancellation information

These are the main notice periods and payment terms. Full details are explained further down the page.

Family workshops

48 hours’ notice

Give at least 48 hours’ notice to request a transfer or refund.

Birthday parties

£50 booking deposit

The deposit secures the date and is non-refundable when the customer cancels, subject to statutory rights.

Party balance

Due 72 hours before

The remaining birthday-party balance must be paid 72 hours before the agreed party time.

Physical products

14-day cancellation period

Eligible online purchases may normally be cancelled within 14 days of receiving the goods.

Your legal rights

Statutory rights are not affected

Nothing in this policy removes or limits the rights customers have under UK consumer law, including rights relating to faulty goods, services that are not provided with reasonable care and skill, or unfair contract terms.

Family bookings

Science workshops

Cancelling with at least 48 hours’ notice

To cancel or transfer a workshop booking, please email us at least 48 hours before the advertised workshop start time.

Where the required notice is provided, you may request either:

a transfer to another suitable workshop, subject to availability; or
a refund of the workshop payment to the original payment method.

Less than 48 hours’ notice

When less than 48 hours’ notice is provided, the booking is normally non-refundable and cannot automatically be transferred.

We understand that genuine emergencies can happen. Any exception or transfer offered with less than 48 hours’ notice is entirely at our discretion and will depend on the circumstances and availability.

Missed workshops and late arrival

No refund or transfer is available where a participant does not attend and no cancellation notice has been received.

Arriving late does not extend the workshop and does not create an entitlement to a full or partial refund.

Private celebrations

Birthday-party bookings

£50 non-refundable deposit Required to reserve your agreed party date and time

Balance due 72 hours before The remaining balance must be paid before the party

The birthday-party deposit

A £50 deposit is required to secure the agreed party date and time. The deposit is deducted from the total party price.

When the customer cancels, the deposit is non-refundable because the date has been reserved and booking administration and planning begin once the party is confirmed.

The deposit will be refunded if Fun Science Studios cancels the booking and an alternative date is not accepted.

Cancelling before the final balance is due

Please notify us as early as possible if you need to cancel your party.

Where the party is cancelled before the final balance deadline, the £50 deposit will normally be retained. Additional payments already made will normally be refunded, less any reasonable non-recoverable costs already incurred specifically for your booking.

These costs may include personalised materials, specially ordered items, venue charges, external supplier charges or other costs that cannot reasonably be recovered.

Cancelling within 72 hours of the party

By this stage, materials may have been prepared, personalised items created, equipment packed, staff arranged and venue or supplier costs committed.

We may therefore retain an amount that reasonably reflects the costs and losses directly caused by the cancellation. Any payment above those reasonable losses will be refunded.

Changing the date

Please contact us as early as possible if you would like to move your party to a different date.

We will try to help, but a date change is subject to our availability, venue availability and any costs already committed to the original date.

Where a suitable replacement date cannot be agreed, the booking will be treated as a customer cancellation under this policy.

Party extras and personalised materials

Optional extras may include personalised invitations, party bags, decorations, additional show-stoppers, games and other requested items.

Once a personalised item has been produced or an item or external service has been ordered specifically for your booking, its cost may be non-refundable unless the item or service is faulty or not supplied as agreed.

Some extras require at least two weeks’ notice. Please tell us about requested changes as early as possible.

Changes to numbers, venue or package

Please notify us promptly if the number of children, venue, chosen package or other important party information changes.

Changes may affect the price, travel fee, venue cost, preparation requirements or suitability of particular experiments. We will confirm any price change before it is added to your booking.

Organisations and private clients

Schools, nurseries and events

Deposit and payment terms

The deposit, payment deadline and cancellation terms for a school, nursery, community, corporate or large-event booking will be stated in the written quote, invoice or booking confirmation.

Where those written terms differ from this general policy, the specific terms supplied for that booking will apply.

Customer cancellation

Please notify us in writing as soon as possible.

We may retain a stated deposit and any additional amount reasonably required to cover costs and losses directly caused by the cancellation. This may include venue, travel, staffing, materials, preparation, personalised resources and external supplier costs already committed.

We will not retain more than the amount reasonably required to cover those losses.

Postponements and changes

Requests to change a date, time, location, participant number or event format are subject to availability and may result in an amended quote.

We will try to transfer payments to an alternative date where reasonably possible, but any unrecoverable costs connected to the original booking may still be payable.

Online shop

Physical products

Tell us within 14 days Notify us within 14 days of receiving an eligible product if you wish to cancel.

Return it within 14 days After notifying us, return the product within the following 14 days.

Refund processed The refund is processed after the return or evidence of return is received.

Change-of-mind returns

For eligible physical products purchased online, please email us within 14 days of receiving the order if you wish to exercise your right to cancel.

You must then return the product within 14 days of telling us that you wish to cancel.

Condition of returned products

You may inspect a product as you would in a shop. Please take reasonable care of it and return it with its original parts, accessories and packaging where possible.

We may make a reasonable deduction if the value of the product has been reduced by handling beyond what was necessary to inspect it.

Return postage

The customer is responsible for the cost of returning an unwanted product unless we have agreed otherwise.

Fun Science Studios will cover reasonable return costs where the item is faulty, damaged on arrival, incorrect or not as described.

Personalised products

Products made or personalised specifically for the customer cannot normally be returned simply because the customer has changed their mind.

This does not affect the customer’s rights where a personalised product is faulty, damaged, incorrect or does not match the information supplied with the order.

Faulty, damaged or incorrect goods

Please contact us promptly and include the order details and photographs where appropriate.

We will review the issue and provide an appropriate remedy in accordance with your statutory rights.

Original delivery charge

Where an eligible online order is cancelled in full, the refund will include the cost of our standard delivery option.

Any additional amount paid for a more expensive delivery service does not have to be refunded beyond the cost of standard delivery, unless the law requires otherwise.

Workshop gifts

Digital Science Workshop Vouchers

Unredeemed vouchers

Please contact us promptly if you wish to cancel an unredeemed digital workshop voucher.

We will apply any statutory cancellation rights that apply to the purchase and confirm whether a refund is due.

Once a voucher has been redeemed

Once a voucher has been used to reserve a workshop, the workshop cancellation terms in section 1 apply to that booking.

Attendance at a workshop, or use of a voucher against a completed service, cannot later be refunded as an unused voucher.

Incorrect email address

Digital vouchers are sent to the email address supplied with the order. Customers are responsible for checking that this address is entered correctly.

Please contact us if the voucher has not arrived so we can check the order and resend it where appropriate.

When we need to make a change

Cancellation by Fun Science Studios

Alternative date or workshop

Where possible, we will offer a suitable replacement date, workshop or event.

Full refund

Where we cancel and you do not accept an alternative, payments made for the cancelled service will be refunded.

We will contact you

We will use the contact details supplied with the booking to notify you as soon as reasonably possible.

Costs outside your Fun Science Studios booking

We are not normally responsible for separate or indirect costs such as travel, accommodation, venue arrangements or other purchases made independently by the customer, except where the law requires otherwise.

Payment information

How refunds are processed

Original payment method

Refunds will normally be returned to the same payment method used for the purchase.

Processing time

Where a refund is due, we will process it without undue delay and normally within 14 days of the relevant cancellation or returned goods being received.

Bank processing

Your bank or payment provider may take additional time to show the refund in your account after we have processed it.

Helpful answers

Common cancellation questions

Can I transfer my workshop booking?

Yes, provided you contact us at least 48 hours before the workshop and there is availability at a suitable alternative session.

Is the birthday-party deposit refundable?

The £50 deposit is non-refundable when the customer cancels, because it reserves the date and covers the initial booking and planning process.

It will be refunded if Fun Science Studios cancels and you do not accept an alternative date.

What happens if my child is unwell?

Please contact us as soon as possible. The normal notice periods still apply, although we may consider exceptional circumstances at our discretion.

Can I return a personalised bottle?

A correctly personalised product cannot normally be returned simply because the customer has changed their mind.

Please contact us if it is faulty, damaged, incorrect or does not match the personalisation information supplied.

How do I request a cancellation?

Email funsciencestudios@gmail.com and include your name, booking or order reference, event date and the reason for your request.

Your request will be treated as received when it reaches our email inbox.

Need to change a booking?

Please get in touch as soon as possible

Include your booking or order details so we can review your request and explain the available options.

Policy last updated: 26 July 2026

Email Fun Science Studios